Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
NCR is the world’s leading enterprise technology provider of software, hardware and services for banks, retailers, restaurants, small business and telecom & technology. We enable digital transformation that connects our clients’ operations from the back office to the front end and everything in between so they can delight customers anytime, anywhere and compete.
Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
The network is the heart of digital business. We help you keep it beating with managed services that get you to market faster, extend your global reach and deliver the best customer experience.
Power your business by teaming up with NCR. We sell more payment, assisted and self-service technologies than almost any other vendor in the world. And our experience can help you focus your efforts on the most promising market opportunities.
We are NCR, the global leader in consumer transaction technology. For more than 130 years, NCR has helped companies better connect, interact and transact with customers.
Through our Environmental, Social and Governance (ESG) strategy, we're committed to addressing key areas that our employees, customers, shareholders, suppliers and communities care about most.
ITMs help to build better relationships with clients
Unifying multiple touchpoints and a few manual processes into one seamless, innovative customer experience.
"This gives us a greater focus on building relationships with the clients"
— Tiffany DuBois, VP, Digital Channels
What they needed
Service continuity amid COVID-19
Capital City Bank is known for personal service in the southeast–the kind that builds strong relationships. They've been doing business this way since 1895, when they opened their first office in Tallahassee, FL. Today, Capital City Bank prides themselves on hiring people who connect with their customers and get to know them by name.
So when the bank began exploring the benefits of NCR Interactive Teller Machines in 2014, they did so to offer extended service hours for their customers, not a substitute for personal service with a smile–until March 24, 2020, when the global pandemic forced most of their lobbies to close.
What we delivered
NCR Interactive Tellers
Capital City's ITMs became more essential than they ever imagined when social distancing became the norm. ITM and ATM transactions rose dramatically, with seven of their bankers working six days a week to continue the bank's tradition of personal service–this time via video banking with its 20+ ITMs. They took to social media to promote their ITM experience as a way for customers to access personal service and a full range of transactions even, during times of distancing.
What happened next
Seamless service & 31% more usage
ITM usage increased 31% during the first month of the pandemic, with customers using them for 2,000 additional transactions in April 2020. Relying on the technology meant Capital City could deliver critical access to banking services without sacrificing the personal touch. It also kept bank associates engaged in flexible, virtual banker roles while contributing to the well-being of their communities.
As always, the bank was concerned about their client experience–especially older generations who may not be familiar with video banking technology. But the bank didn't have to worry. "Our older clients transitioned to this technology with ease. They have really embraced the ITMs." said Tiffany DuBois, VP Digital Channels for Capital City Bank. "It really caught on."