Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
NCR is the world’s leading enterprise technology provider of software, hardware and services for banks, retailers, restaurants, small business and telecom & technology. We enable digital transformation that connects our clients’ operations from the back office to the front end and everything in between so they can delight customers anytime, anywhere and compete.
Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
The network is the heart of digital business. We help you keep it beating with managed services that get you to market faster, extend your global reach and deliver the best customer experience.
Power your business by teaming up with NCR. We sell more payment, assisted and self-service technologies than almost any other vendor in the world. And our experience can help you focus your efforts on the most promising market opportunities.
We are NCR, the global leader in consumer transaction technology. For more than 130 years, NCR has helped companies better connect, interact and transact with customers.
Through our Environmental, Social and Governance (ESG) strategy, we're committed to addressing key areas that our employees, customers, shareholders, suppliers and communities care about most.
Cencosud wanted to ensure their Spid convenience store offered customers a level of speed and convenience customers could not get anywhere else. NCR helped them harness the latest technology to offer a fast, convenient omnichannel solution.
"The greatest impact has been to have an excellent and fast customer experience which values our customers’ time and provides a 100% self-service store."
— Cencosud
What they needed
A seamless omnichannel solution
Cencosud is one of the largest retailers in the Americas region with locations in six countries: the US, Brazil, Argentina, Chile, Columbia and Peru. They wanted to transform their customer experience with a frictionless omnichannel approach in their Spid convenience stores. Their aim was to provide a simple process and seamless experience for customers who wanted to buy in-store or via a virtual store with a delivery time of less than 30 minutes. Using the latest technology, they wanted to upgrade their physical locations into modern high performing convenience stores offering 100% self-checkout for unparalleled levels of speed and convenience for customers. For that, they needed to cover cash and card payments with unattended purchases.
What we delivered
A faster, better and more convenient shopping experience
Both new and prospective customers have become highly demanding and attuned to details in the shopping trip. Cencosud wanted a system which would help them stay ahead of the curve in terms of technology and that provides a truly unbeatable customer experience. NCR helped them get it. As an existing provider for SCO and POS products to Cencosud, NCR was ideally positioned to create a tailored solution to help them achieve their vision. Using our state-of-the-art technology, NCR delivered a 100% self-checkout experience with a host of advanced features such as video with live feeds of the customer journey, picklist assist for customers selecting products and next generation mobile RAP to alert staff to any customer service interventions through a mobile device.
What happened next
The convenience store of the future
NCR’s in-depth experience with self-checkout and our understanding of Cencosud’s requirements meant we could integrate all the changes to their POS solutions in a way which was perfectly tailored to their needs. Thanks to this work, they have seen a dramatic change in their in-store offering, giving them a faster and more convenient experience drawing on the latest technology which gives a smooth, seamless omnichannel solution and a key edge on the competition. The innovations introduced by NCR helped them ensure their Spid convenience stores fulfilled their vision of creating the convenience stores of the future based on convenience, choice and customer service.