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Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
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Power your business by teaming up with NCR. We sell more payment, assisted and self-service technologies than almost any other vendor in the world. And our experience can help you focus your efforts on the most promising market opportunities.
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When CNB Bank was looking to innovate client experiences at the drive-up, we stepped in and delivered an ITM solution that's changing how their customers bank.
"It’s amazing to see our customers' banking patterns change. They feel so comfortable using ATMs now, that ATM deposits have nearly quadrupled since the pandemic began."
— Carla Higgins, CNB Bank Senior Vice President, Client Experience
What they needed
An innovative, customer-pleasing drive-up service
CNB Bank has 40+ full-service locations that operate throughout Pennsylvania, Ohio, and New York, with 700+ employees and nearly 80,000 households. The bank is a leader in providing integrated financial solutions, creating value for both consumers and businesses. But they realized that their drive-up experience had been stagnant for a long time with old, outdated equipment which didn’t provide the best customer experience. So they wanted to find a way to modernize their technology and give their customers a more innovative and better service.
What we delivered
The NCR 80 Series Interactive Teller Machine
NCR introduced them to NCR’s 8o Series Interactive Teller Machine (ITM) and they knew they'd found the key part to deliver their transformation strategy. Their original plan was to upgrade their entire ATM channel over the course of five years with ITMs—and then COVID happened. Now, working with NCR, they're integrating the ITM much more quickly - in nearly half the time - as customers look to do more of their banking through self-service.
What happened next
Customer service continues to improve with convenience-boosting ITM capabilities
With ATM deposits nearly quadrupling in one year in response to COVID, CNB's customers are changing the way they bank because of this innovative transformation. The new ITM capabilities have created a more personal yet contactless customer experience at the drive-up, enabling better service with less wait time. CNB's agents now deftly move between managing the ITM, phone and chat channels, boosting efficiency while continuing to deliver convenient, quality customer service. With happier customers and staff, CNB Bank knows their technology investment is paying off.