Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
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No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
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Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
The network is the heart of digital business. We help you keep it beating with managed services that get you to market faster, extend your global reach and deliver the best customer experience.
Power your business by teaming up with NCR. We sell more payment, assisted and self-service technologies than almost any other vendor in the world. And our experience can help you focus your efforts on the most promising market opportunities.
We are NCR, the global leader in consumer transaction technology. For more than 130 years, NCR has helped companies better connect, interact and transact with customers.
Through our Environmental, Social and Governance (ESG) strategy, we're committed to addressing key areas that our employees, customers, shareholders, suppliers and communities care about most.
Education Credit Union knows you can’t stay in business for 85 years without really knowing your members. So they found an innovative way to dial in to their members’ behavior — and uncovered a competitive edge they didn’t realize they had.
“What I like best about the NCR Digital Banking solution is the thought process that they’ve put into creating their products, that security is a top priority for them and that they devote the resources needed to produce a product that our members will use.”
— Claudia Burkett, Executive Vice President, Education Credit Union
What they needed
To know & serve their members better
Education Credit Union’s members already love their NCR Digital Banking solution — their members say they’ve been thrilled with the features available to them. Then the Amarillo, Texas-based credit union leaders got curious: what products and services get the most use? Which member segments used them? Were there other opportunities for growth and cross-selling? If so, where?
WHAT WE DELIVERED
NCR Profitability Analysis for Digital Banking
Free for all NCR Digital Banking customers, Profitability Analysis examines the behavior of online and offline users. It evaluates customer data and reports on retention rates, account ownership, channel touchpoints and other key metrics to help financial institutions understand their customers better and identify cross-sell opportunities.
What happened next
Plenty of insights—and an unnoticed competitive edge
Education Credit Union gained valuable insights through its use of Profitability Analysis. For example, it found:
Digital banking users are two-thirds more likely to have a loan vs. offline users
Online adoption increased by over 25%
Overall membership saw a 5% increase
Their digital banking penetration of 74% is nearly 12 points higher than their peers