Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
NCR is the world’s leading enterprise technology provider of software, hardware and services for banks, retailers, restaurants, small business and telecom & technology. We enable digital transformation that connects our clients’ operations from the back office to the front end and everything in between so they can delight customers anytime, anywhere and compete.
Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
The network is the heart of digital business. We help you keep it beating with managed services that get you to market faster, extend your global reach and deliver the best customer experience.
Power your business by teaming up with NCR. We sell more payment, assisted and self-service technologies than almost any other vendor in the world. And our experience can help you focus your efforts on the most promising market opportunities.
We are NCR, the global leader in consumer transaction technology. For more than 130 years, NCR has helped companies better connect, interact and transact with customers.
Through our Environmental, Social and Governance (ESG) strategy, we're committed to addressing key areas that our employees, customers, shareholders, suppliers and communities care about most.
Helping Fresco's flex their operating style using NCR Aloha
When dining rooms closed due to COVID-19, Fresco's needed a new online ordering system to make up sales–fast. NCR Aloha Online Ordering to the rescue.
"We’re a simple independent, and Aloha is instrumental for us.
I think I have everything Aloha has. And [our NCR team] are champions for us. They get us the tools to be successful during implementation."
— Larry Folk, Owner
What they needed
A way to serve guests when dining rooms closed
Fresco’s is a small business, full-service casual restaurant operating two locations in Texas. Until the coronavirus pandemic hit, they had a thriving lunch and dinner operation that boasted fresh food, great service and the best tableside guacamole in the business. But they didn’t think much about online ordering or delivery, especially since third-party aggregators charged a 30% fee.
But then COVID-19 disruption happened, shutting their dining rooms, then reopening them…but only at 50% capacity—and with a whole new expectation of touchless service. Suddenly, their volume was cut in half and so were their profits. They needed to pivot quickly to offer online ordering, curbside pickup and delivery while providing touchless options for on-site dining.
What we delivered
NCR Aloha Online Ordering
Already an NCR Aloha Essentials customer, Fresco’s turned to NCR to get set up with online ordering. Thanks to Aloha’s flexible architecture, we implemented fast and made it easy for Fresco’s to start taking 100% off-premise orders. And if there was a hiccup or a new need, Fresco’s owner Larry Folk knew he could count on an equally fast response from his NCR team.
Thanks to the flexibility of Aloha, Fresco’s could experiment with different menus and fulfilment options until they landed on the right mix. Customer experience is everything to the Fresco’s team, so they were pleased to be able to offer a streamlined menu of dishes that traveled well and made sure their brand promise and the best food made it to the customer every time.
What happened next
Nonstop orders & happy customers
Online ordering went so well that, while 100% of customers used it during the pandemic shutdowns—many still prefer it. In fact, in the early days of reopening, customers used online ordering about 70% and dined on-site about 30%. As Fresco’s opens up their dining room for more capacity, online sales remain strong, still accounting for 50% of business.
It was such a success, in fact, that Fresco’s is considering eliminating their lunch operation to focus on a streamlined dinner service only, bolstered by online ordering operations. “Customer loyalty is important, so we’re going to give you our best,” Folk said. “We’re a simple independent, and Aloha is instrumental for us. I think I have everything Aloha has. And [our NCR team] are champions for us. They get us the tools to be successful.”