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No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
NCR is the world’s leading enterprise technology provider of software, hardware and services for banks, retailers, restaurants, small business and telecom & technology. We enable digital transformation that connects our clients’ operations from the back office to the front end and everything in between so they can delight customers anytime, anywhere and compete.
Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
The network is the heart of digital business. We help you keep it beating with managed services that get you to market faster, extend your global reach and deliver the best customer experience.
Power your business by teaming up with NCR. We sell more payment, assisted and self-service technologies than almost any other vendor in the world. And our experience can help you focus your efforts on the most promising market opportunities.
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What happens when you’re a coffee startup who wants to increase sales and efficiency? You partner with NCR to deliver an app that brews up a storm of orders and interest.
"It was very exciting to work with NCR's team as we embarked on our mission.
Thank you to NCR for joining team Havana Savannah."
- Bruce Burrows, CEO Havana Savannah
What they needed
To bring their TornadoBrew™ coffee to market
Havana Savannah, a new coffee company based in Valencia, California with a proprietary technology called TornadoBrew™ has set its sights on differentiating their business. That started with finding a way to brew an amazing cup of coffee. Then, even before they opened, they wanted an app that would also set them apart, but, as a start-up, they didn’t have their own IT staff to create one. So, they turned to a trusted third party partner that understood their priorities.
What they needed
An app that does it all
NCR took a discovery approach while acting as a design liaison. First, we took a deep dive with consumer behavioral and best practices research; we knew the app must be interactive and personalized, easy to join and should promote their loyalty programs with plenty of options to order and pay. We used the knowledge to create the right flow and then went on a week-long sprint to create mockups for what Havana Savannah’s app would look like. And we were able to integrate NCR’s consumer marketing technology for added value.
What happened next
A caffeinated competitive edge
NCR Professional Services worked tirelessly to deploy an app that would enable Havana Savannah to compete in the fast growing coffee market. The app is easy to use, intuitive and engaging at every turn—from ordering and paying to using loyalty points. The app’s agile development model with an every-channel and platform specific approach will help Havana Savannah capture more customers, appealing to those who grew up using apps and to those who may not always enjoy using an app. With their new app they’ve dramatically grown their existing loyalty user base and their loyalty engagement is trending up. Havana Savannah is ahead of their targets and meeting their ambitious goal - outpacing their expectations on every level.
