Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
NCR is the world’s leading enterprise technology provider of software, hardware and services for banks, retailers, restaurants, small business and telecom & technology. We enable digital transformation that connects our clients’ operations from the back office to the front end and everything in between so they can delight customers anytime, anywhere and compete.
Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
The network is the heart of digital business. We help you keep it beating with managed services that get you to market faster, extend your global reach and deliver the best customer experience.
Power your business by teaming up with NCR. We sell more payment, assisted and self-service technologies than almost any other vendor in the world. And our experience can help you focus your efforts on the most promising market opportunities.
We are NCR, the global leader in consumer transaction technology. For more than 130 years, NCR has helped companies better connect, interact and transact with customers.
Through our Environmental, Social and Governance (ESG) strategy, we're committed to addressing key areas that our employees, customers, shareholders, suppliers and communities care about most.
In order to stay ahead of the competition and continue to serve its customers’ changing needs, the family-owned and operated convenience store chain, Mach 1, wanted to improve speed of service. They decided to create a fast self-service checkout option in their stores to address this need. NCR helped to turn this goal into a reality.
"We are in the convenience industry, and it is all about speed of service. People like using self-service checkout because they want to get in and get out. I think self-service checkout - the way NCR has it - is the most important payment solution in the c-store industry today."
– Mach 1
What they needed
A seamless self-service experience designed for convenience stores
In order to stay ahead of the competition and simplify their customer experience, Mach 1 needed a strong self-service solution that could handle fuel integration, make transactions more efficient for customers, and integrate with the company’s existing technology. They also needed a plan to train employees quickly and effortlessly.
What we delivered
A future-proof self-service checkout solution and integration plan
NCR assessed Mach 1’s systems and goals and created a roadmap for implementing a robust self-service checkout solution and Pulse. Then the team installed the self-service machines and helped bring the staff up to speed around operation.
What happened next
Better store performance overall
Self-service checkout now processes about 50% of Mach 1’s transactions (excluding pay-at-the-pump purchases). With one dedicated employee manning the self-checkout area, labor is being utilized more efficiently toward other high-priority tasks like stocking, inventory and cleaning. Their new self-service checkout experience was a major draw among customers during the pandemic, when social distancing was necessary. Customers also report the shopping experience is much more relaxed with the addition of self-service checkout options.