RESTAURANT Software, hardware & pos maintenance

Stop juggling multiple vendors—<g2>rely on one point of contact to repair, restore and maintain your technology<g2>

Maintenance services that drive continuous availability and minimize site disruption.

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Hardware and software maintenance, simplified.

Do you need flexible service level agreements and service options to meet the needs of your brand?
Are you adding technology at a pace that you can’t keep up with?
Are you challenged with trying to maximize the uptime of your technology?

‍We repair, restore and maintain both NCR and multi-vendor technology.

RESTAURANT Software, hardware & pos maintenance options

Centralized management of repair and return of hardware devices with multiple service models.
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Depot Standard Service is a cost-effective option for repairing and returning hardware products and peripheral devices
Depot Advanced Exchange Service options offer storage of spare inventory by NCR and replacement of the whole hardware device with a completely remanufactured device to minimize on-site disruption

Skilled technicians that can be deployed to your locations to fix any problem.

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Certified technicians with restaurant industry expertise backed by a dedicated Level II technical staff
Extended coverage options that provide on-site service coverage up to 24 hours a day, seven days a week
Programs that can be set up to regularly inspect, clean, adjust and detect problematic hardware

Support and maintenance of all the devices in your restaurant—including non-NCR devices.
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Support for all points of service, including POS, peripherals, back office equipment, digital cameras, drive-thru timers, menu boards and more
Proactive on-site account management with help desk and first call support
Detailed reporting, incident reduction and cleaning program to improve performance

experience means everything

20,000 service professionals in 160 countries <g2>serving NCR customers around the world.<g2>

<g>180,000<g>

square feet of warehouse space with 130,000 units remanufactured annually

<g>300+<g>

vendors supported for non-NCR devices

<g>ISO certified<g>

ISO 9001:2015 certified

<g>“NCR’s commitment to going above and beyond<g> to ensure our sites are up and running and facing minimal downtime is key to why we have appointed NCR as our leading services support provider. With NCR’s extensive team, we know that we’re working with a company that has <g>the expertise and manpower to reach our restaurants and fix any problems fast.” <g>

Looking for an <g2>all-in-one<g2> restaurant POS and management platform?

From digital ordering and loyalty to point-of-sale and partner integrations, Aloha gives you everything you need to run your restaurants end-to-end. With both global scale and a local focus, our restaurant industry experts work with you to solve your difficult challenges.

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