NCR Hardware Maintenance Services
Even sophisticated technology can face unexpected problems. NCR ATM Hardware Maintenance Services make sure those problems do not negatively impact your customer experience while helping protect your investment.
When you’re deciding on maintenance support, ensuring continuous availability is critical. NCR’s best-in-class maintenance services do just that while driving a lower total cost of ownership and higher return on investment—all from a single provider.
With 130+ years of experience, NCR is a service partner who understands the critical nature of your business environment and what it takes to support it. NCR ATM Maintenance offers access to a worldwide network of people and technology, providing high-quality service and support to meet your individual business needs. In addition to supporting NCR self-service devices (ATM and ITMs), we also support a wide spectrum of multi-vendor products.
First Line Maintenance Service
Branch staff cannot get to the ATM in time to clear a jam? Is the CiT taking too long to arrive? Is your ATM experiencing excessive downtime due to a simple cash or paper jam?
NCR First Line Maintenance (“FLM”) service solves basic service problems such as such as the clearing of jammed cards, cash and printer receipts, which do not require specialized parts or tools. By implementing this service, you can expect improved ATM uptime through the dependable resolution of basic service disruptions such as card, paper and currency jams.
This service ensures those issues do not become larger problems that may impact the quality of service your customers have come to expect.
• Preventive maintenance actions from a checklist supporting proactive and preventive activities during prescribed frequencies
• Remote resolution by a highly qualified Service Operations Center agent and call handling automation
Second Line Maintenance Service
Maintain your investment by leveraging the experience, training and global knowledge brought directly to you from over 13,000 certified customer engineers and the infrastructure that supports them.
NCR Second Line Maintenance (“SLM”) service provides the comprehensive support banks require to resolve HW and/or SW faults through the engagement of a customer engineer, leveraging innovative diagnostic tools for a deeper problem analysis and determination, replacing parts as required.
NCR offers a wide range of service level agreements to accommodate our customers.
Remedial hardware maintenance, replacement parts, FRO (Field Retrofit Order) service upgrades, engineering changes and more.
• Preventive maintenance actions from a checklist supporting proactive and preventive activities during prescribed frequencies
• Remote resolution by a highly qualified Service Operations Center agent and call handling automation
Single Line Maintenance Service
Simplify your ATM maintenance operations and drive availability initiatives by deploying a cost-effective service methodology for the entire ATM.
NCR Single Line Maintenance (“SLiM”) service combines First Line Maintenance (FLM) and Second Line Maintenance (SLM) respective services into a single offer that facilitates customer engagement on all activities related to hardware.
Includes all of the services of FLM and SLM, providing additional benefit through a single owner approach to operations
• Preventive maintenance actions from a checklist supporting proactive and preventive activities during prescribed frequencies.
• Remote resolution by a highly qualified Service Operations Center agent and call handling automation
Multi-vendor Maintenance Service
Through a consolidated service vendor approach, you can expect less time in managing multiple providers, benefit from unified service levels, resulting in increased ATM availability.
NCR Multi-vendor Service Maintenance provides HW support for Other Equipment Manufacturers (“OEM”). This offer benefits from a single point of contact where financial institutions would like to benefit from a single supplier with deep industry knowledge to effectively manage a mixed vendor estate.
NCR has highly invested in developing diagnostic tools and technical documentation in order to provide the same level of service customers expect from our second line maintenance offer.
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