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Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
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Power your business by teaming up with NCR. We sell more payment, assisted and self-service technologies than almost any other vendor in the world. And our experience can help you focus your efforts on the most promising market opportunities.
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NCR enabled Newburyport to transform their digital banking experience and break beyond the traditional image of a community bank, rising to a new level with technologies that allow them to compete and win against bigger banks.
"NCR helped Newburyport Bank transform people’s expectations of what a community bank could do by embedding digital technology throughout the entire organization."
— Newburyport Bank
What they needed
Overhaul digital systems to fuel an ambitious plan for growth
Newburyport Bank has been serving the local community for years. In that time, they have earned a reputation for excellent customer service which always gives people a personal touch. However, in an age governed by digital technology their technical infrastructure has been looking a little antiquated compared to other banks. With the arrival of a new CEO, they embarked on an ambitious plan of growth and expansion which, he hoped, would see them double in size within the next three and a half years. For that to happen, they would need the latest technology to transform them into a slick, state of the art operation.
What we delivered
A tailored plan to bring state of the art digital into the heart of their operation
Newburyport Bank was not interested in adapting technology for the sake of it. They wanted a solution designed especially for them, which targeted the needs of their customers. NCR helped them establish a vision and a roadmap shaped by their own customers.
With NCR’s help, they brought digital technology into every aspect of their operation. They enabled their team to do more with less by streamlining processes and offering new options such as a customer loans portal integrated within digital banking. New functionalities have been added including mobile chat and face time with a service center representative.
What happened next
Services have transformed allowing them to offer the advanced services you’d normally expect from a much larger bank.
With the help of NCR, Newburyport has transformed every aspect of their business. The speed of their operations has increased dramatically. They can now process and approve loans within 24 to 48 hours and open an account within three minutes for existing customers or five to eight minutes for new customers. NCR has enabled the bank to punch above its weight by offering many of the advanced services you’d expect from a larger bank, without losing the personal service and attention to detail you’d expect from a community bank. It’s a best of both worlds offering and that’s great news for its customers.