We work closely with our supply chain to ensure we’re consistently sourcing as responsibly as possible.
Our strategic sourcing team, led by our SVP, chief procurement officer, and our supplier quality excellence organization, led by our VP of quality are responsible for the performance of our supplier partners. These organizations support our supply chain to uphold the standards outlined in our Supplier Code of Conduct and quality management systems.
Our supplier quality excellence organization oversees our internal supply chain management process, including monitoring supply chain compliance, conducting internal and external supplier audits and taking corrective and preventative action when necessary. Supplier assessments, conducted during the onboarding phase and frequently thereafter, are used to measure our performance and make continuous improvements to fit everyone’s needs.
If an employee within our supply chain operations wants to raise a concern, we encourage them to send anonymous reports via NCR’s AlertLine, which is available 24/7 and in over 150 local languages. NCR’s AlertLine is operated by an independent third party, and all anonymous reports are made in strict confidence.
While we’re proud of the supply chain management program we have today, we’re ready to do more. We’re committed to making progress in managing global environmental and social factors at each critical touchpoint along our supply chain.
NCR’s shared values are focused on our customers, our employees, innovation and winning. Responsible supplier relationships are key to how we activate these values, by helping us create and deliver industry-leading products to our hospitality, retail and banking customers.
Our Supplier Code of Conduct outlines our commitments to facilitating social supply chain standards, including proven alignment on key NCR policies, such as:
We expect our suppliers to both agree to and embrace these high standards. Ultimately, our goal is to work together to create a more responsible supply chain. If a supplier is unable to meet such provisions, we work with them directly to improve their performance.
As part of our overall Enterprise Risk Management (ERM) approach, our Third-party Risk Management (TPRM) program is designed to ensure proper risk identification and oversight of NCR’s vendors and includes the following objectives:
Additionally, we take a risk-based approach to supply chain due diligence. We engage with many of our largest suppliers on a quarterly basis to identify potential risk exposure. As part of our supplier partner onboarding process, supplier partners are required to certify compliance with International Electrotechnical Commission 62474 standards and NCR requires its supplier partners to maintain compliance with the Restriction of Hazardous Substances (RoHS) Directive, Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) regulation and other applicable regulations.
To do that, we’re committing to proactively eliminating conflict minerals from our products and supply chain with the assistance of internationally recognized guidance from the Organization for Economic Co-operation and Development (OECD).
As we’ve always done, we regularly conduct supply chain due diligence to assess our company’s risk exposure. In fact, of the estimated 400 suppliers used to purchase direct materials, we activate a detailed auditing process to ensure all suppliers comply with our provisions. And we request our supplier partners to disclose all material content (in compliance with IEC 62474 standards) and ensure they meet RoHS, REACH and other applicable regulations.
We also require suppliers to take the necessary steps to determine if their products contain tin, tantalum, gold or tungsten and, if so, that they:
If a supplier’s compliance does not fully meet our expectations, we work with them directly to improve their processes.
Learn more on our conflict minerals report & disclosure page.
We understand the power of a diverse community. Local businesses that spur economic development, stimulate job creation and generate growth are the cornerstone of our global communities. To support the communities we do business in, we employ a supplier diversity program that recognizes the need for and the benefits of investing in diverse local businesses.
Our supplier diversity program supports these communities, recognizing the need for and benefits of investing in diverse local businesses. It reinforces the growth of small businesses, as well as minority, women and veteran-owned business enterprises (MWDVBE,) by giving them the opportunity to participate as suppliers and subcontractors of goods and services.
Learn more about our supplier diversity program on our DE&I page.