NCR delivered SelfServTM Interactive Teller enabled ATMs along with Teller Now Dashboard and Network Manager. With the new technology in place, Tampa Bay FCU could transition from traditional teller lines in the branch to the ITMs.
Now, members could take control over their banking and pilot their own experience: they could choose to interact with the teller via video display or use it as a traditional ATM. Since ITMs can handle 95% of routine transactions, the credit union was able to free their in-branch tellers to focus more on providing exceptional, personal service to their members.