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Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
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ITMs reduced wait times by handling a 45% increase in drive-thru demand
Creating a better transaction experience for members while improving operational efficiencies, oversight and quality control.
"NCR helped us by providing experts every step of the wayduring implementation."
- Vantage Credit Union
What they needed
Offering members more access
Vantage Credit Union has over $975 million in assets and nearly 80,000 member-owners. Its 12 locations serve the City of St. Louis, eastern Missouri and two counties in Illinois. Founded in 1957 as a teachers’ credit union, Vantage now serves members from many backgrounds and occupations.
Vantage wanted to create a better transaction experience for members while improving operational efficiencies, oversight and quality control. Their strategy for doing this was to implement a centralized teller process with a single, unified interface. They were also concerned about making sure their established reputation for service excellence and careful attention to detail would translate into remote interactions
What we delivered
Centralized Interactive Tellers
NCR worked with Vantage to design a centralized Interactive Teller Solution to meet their goals via full integration with SymXChange. This would let tellers post each transaction as a single entry, reducing errors and processing time. Vantage was the first financial institution to implement this full integration, so NCR’s team of experts approached it as a pilot project, working closely with the credit union during each step of the implementation and partnering on each detail, including best-practices communication with members to assure them about the benefits they would be experiencing.
What happened next?
45% more transaction volumes
As coronavirus became a reality and branches were closed in mid-March, Vantage Credit Union saw an increase in transaction volume of 45% on drive up ITMs. This enabled the credit union to continue offering members a greater level of service from their drive-thru. At the same time they split their teller teams into smaller groups to increase employee safety while continuing to provide service and maintaining a standard transaction time of 3 minutes per person. In spite of less tellers working at once they managed to keep wait times to roughly 1 minute per member transaction.