NCR CORONAVIRUS RESPONSE RESOURCES
A model that removes ATM complexity so FIs can focus on customers
July 27, 2020
Whether you’re working for a large multi-national bank or local community financial institution, chances are you’re managing a complex network of technology solutions as well as multiple vendors to keep your branches and ATMs ready to transact.
You're also seeing the role of the branch shift, with a greater focus on self-service and automation changing the shape and flow of the traditional branch model. For example, tellers are now consultants selling added-value services, instead of just performing simple transactions. Meanwhile, consumer expectations continue to shift; today, that means giving them personalized, modern experiences that increases their adoption of digital banking.
With a technology infrastructure that’s becoming more complex over time, you might be asking, "How can I find the time and employees to manage my complicated ATM estate operations — while finding more time to spend on my customers, creating experiences they want and finding ways to grow?”
The answer is the ATM-as-a-Service model.
Outsourcing end-to-end ATM management
Just like NCR’s new ATM-as-a-Service (ATMaaS) program does for its customers, the ATMaaS model provides an alternative to managing the ATM estate. In this model, the self-service banking technology partner runs the entire fleet so the financial institution doesn’t have to. It removes the considerable headache, costs and risks associated with having numerous suppliers, a diversified supply chain and security and regulatory compliance requirements, just for starters.
The ATMaaS benefits must be appealing because 71 percent of financial service executives outsource at least some of their services. And there are also flexible ownership options for the acquisition of hardware and software technology replacements when that time comes. In the meantime, financial institutions can enjoy a single partner to manage everything end-to-end, and a single payment method.
With ATM-as-a-Service, financial institutions have a single point of contact who will focus on key performance indicators that will drive business growth and maintain customer loyalty. The biggest benefit of all is gaining the agility and continuous innovation to quickly meet ever-changing consumer demands—and freeing up much more time, personnel and budget for other high-priority tasks, such as branch transformation, to grow engagement, loyalty and revenue.
With constant cost pressures, regulatory requirements, resource constraints, introduction of complex devices and most importantly your customers’ experience, running the ATM channel is no small task. But with innovative solutions like NCR ATM-as-a-Service, financial institutions, whether large or small, can count on NCR’s 50+ years’ experience in banking to deliver differentiating solutions that matter.
For more information on NCR ATM-as-a-Service, visit us online or contact us today.
