Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
NCR is the world’s leading enterprise technology provider of software, hardware and services for banks, retailers, restaurants, small business and telecom & technology. We enable digital transformation that connects our clients’ operations from the back office to the front end and everything in between so they can delight customers anytime, anywhere and compete.
Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
The network is the heart of digital business. We help you keep it beating with managed services that get you to market faster, extend your global reach and deliver the best customer experience.
Power your business by teaming up with NCR. We sell more payment, assisted and self-service technologies than almost any other vendor in the world. And our experience can help you focus your efforts on the most promising market opportunities.
We are NCR, the global leader in consumer transaction technology. For more than 130 years, NCR has helped companies better connect, interact and transact with customers.
Through our Environmental, Social and Governance (ESG) strategy, we're committed to addressing key areas that our employees, customers, shareholders, suppliers and communities care about most.
How did one California-based credit union spike mobile banking app usage by 400%? They turned to NCR for one of the highest-rated experiences in the industry.
“The design of the platform is oriented to the user, rather than built around the technology…[which] makes a huge difference in how members experience the online and mobile solution. The proof of this experience is in our app store ratings, which are on par with or better than the largest banks in the country.”
— Ryan Cash, Vice President, Chief Experience Officer, Bay Federal Credit Union
What they needed
More modern, powerful digital banking
Bay Federal’s legacy digital banking solution didn’t have the robust features, like budgeting tools, account aggregation and money movement tools, that their new and existing members wanted. They’d also heard from members who were dissatisfied with the usability of their digital banking solution. Dedicated to providing outstanding service, Bay Federal wanted a better way to serve its members.
What we delivered
NCR Digital Banking
Bay Federal sent out an RFP to survey several digital banking providers and compare their features, functionality and technology. Though this process, Bay Federal found many providers who offered the kinds of modern capabilities its existing solution lacked. But NCR stood out with our modern design and user-friendly interface — one of the main features they were seeking.
What happened next
4.8 stars—and 400% more usage
Bay Federal’s members love their new digital banking solution, with adoption and usage rates steadily increasing since the switch to NCR. Since going live with NCR Digital Banking, they:
Saw a 400% increase in mobile app usage
Had a 4.8-star App Store rating, one of the highest national ratings
Increased online transactions that exceeded in-branch transactions after one year