Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
NCR is the world’s leading enterprise technology provider of software, hardware and services for banks, retailers, restaurants, small business and telecom & technology. We enable digital transformation that connects our clients’ operations from the back office to the front end and everything in between so they can delight customers anytime, anywhere and compete.
Our tech connects your whole bank. So your operations run better. Your branches run leaner. Your apps are the best in the business. And you get an open, flexible platform that helps you innovate faster—for less cost and risk.
We help brands of all sizes reduce the complexities of running their restaurants, so that they can focus on their food and guests - not their technology. Over 100,000 restaurants trust NCR to help them run their operations, drive sustainable growth and create frictionless guest experiences.
No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers.
The network is the heart of digital business. We help you keep it beating with managed services that get you to market faster, extend your global reach and deliver the best customer experience.
Power your business by teaming up with NCR. We sell more payment, assisted and self-service technologies than almost any other vendor in the world. And our experience can help you focus your efforts on the most promising market opportunities.
We are NCR, the global leader in consumer transaction technology. For more than 130 years, NCR has helped companies better connect, interact and transact with customers.
Through our Environmental, Social and Governance (ESG) strategy, we're committed to addressing key areas that our employees, customers, shareholders, suppliers and communities care about most.
For Starbucks EMEA, managing multiple suppliers was time-consuming — until NCR streamlined the management of their software and hardware, improving costs, visibility, network performance and service...all from one provider.
“NCR transformed a complex web of supplier systems into one simple one.”
— Starbucks EMEA
What they needed
Starbucks EMEA is the division of the company responsible for 43 markets across Europe, the Middle East and Africa. The IT team was working with multiple suppliers, which made supplier management a significant drain on the technology team’s time. The company was taking on costs and even adding staff just to manage suppliers. Starbucks wanted to future proof service delivery with a single point of contact.
IT leaders were looking for a way to cut costs and improve the efficiency of operations by streamlining the way they work with suppliers including multi-lingual support, while offering improved capabilities to their stores and corporate offices. They wanted to reduce internal IT costs so their staff could focus on other priorities, and Starbucks wanted to move away from a traditional service desk model.
What we delivered
NCR analyzed their needs and recommended our full Managed Services offering for all their stores and corporate offices. We proposed a one-stop shop for managing their supplier relations across software, hardware and services. The system would be built around digital connected services capabilities and a multi-vendor service management office staffed by NCR. NCR would be responsible for implementing, supporting, maintaining, monitoring, troubleshooting and providing real-time reporting for all technology from all service incidents on Starbucks’ behalf.
The NCR service desk team would coordinate with European licensees, keeping the European operation in sync as per the Starbucks EMEA requirements. The solution would provide a dashboard of the health across all stores as a management tool for Starbucks.
What happened next
Starbucks EMEA’s new NCR-operated service office remotely supports licensee stores, in addition to equity stores, and corporate offices. The company’s IT team now directly manages just one supplier – NCR. The project is increasing visibility to the health of its tech stack and thus increasing uptime. In fact, NCR is on the job, providing wall-to-wall support 24x7x365 mostly remotely by monitoring every device in every store NCR supports. Because of that NCR is able to spot a potential issue before Starbucks even notices an impact to commerce, freeing its partners up to focus on high-value analysis and future operations.
